Privacy Policy
Welcome to the official Web site of Yerba Buena Center for the Arts (YBCA). We have created this Web site to provide information about our exhibitions, performances, film/video screenings, and public programs and to fulfill ticket requests and accept contributions.
To help us achieve these purposes and in order to better serve our customers, we gather two types of limited information from visitors to our Web site: anonymous usage information, and the personal information provided by those who register with us to purchase tickets, make a donation and/or receive e-mail news and special offers. Details about what information we gather and how we use it is presented here. YBCA is committed to doing our best to ensure the privacy of all customers and our Web site visitors.
We respect the privacy of our online visitors. You are welcome to visit and browse our Web site as often as you like without logging in and no personally identifiable information about your visit will be collected.
Anonymous Information
YBCA does collect email addresses and other personal information (name, address and phone number) from visitors who wish to purchase tickets online, make an online donation, request information or join our E-Offer Club to receive our monthly E-Zine, as well as last-minute ticket offers and special promotions. Visitors can remove themselves from our email list at any time by clicking the Unsubscribe Link that is included in every email we send out. Yerba Buena Center for the Arts does not sell, trade or share email addresses with any other organizations.
Our servers track your usage by logging your IP address. We do not associate the anonymous information we collect through the tags with any personal information, and we do not otherwise monitor this information on an individual basis. Instead, we aggregate this usage information and use it only to monitor broad usage trends, to evaluate the effectiveness of our Web site's design, to determine what customers do and do not use on the Web site, and to improve the site's overall usability.
We may perform, or have third parties perform, analyses of visitor behavior, and may share aggregated data with sponsors and advertisers, again on an entirely anonymous basis.
Personal Information
Personal information is any data related to the personal identity of a visitor to our Web site. A customer's name, address, phone number, credit card number, e-mail address, and purchase history are all examples of personal information.
We do not require visitors to provide any personal information in order to browse or obtain general information from our Web site. We do, however, require Web site users to register and provide personal information in order to purchase tickets, request a brochure or other information, or make contributions. In these cases we collect only the personal information that a registrant specifically provides when registering, including User Name and Password.
If you register, this information is used to fulfill your request and to provide a record of your transaction. It is stored by YBCA and used again in subsequent visits only if you wish to make another purchase, make a contribution, or have an inquiry. Until that point your return visit is anonymous as only logging in triggers personal recognition on our site.
We also use personal information from registrants to add to or update our postal mailing lists and telephone lists for season schedules, special offers, and general information. We may also use personal information to evaluate our registrants' usage and transactions, and to analyze how we can make the site more effective and interesting for you.
YBCA does not share our customers' e-mail addresses or telephone numbers with other organizations or businesses.
Occasionally, we allow other select not-for-profit organizations to mail information, via post, to portions of our mailing lists. If you do not wish us to share your name and address information, please e-mail and ask to be placed on our "DO NOT TRADE" list.
Periodically, we provide registrants with important last-minute information and exclusive offers via e-mail, such as street closures, program and guest artist changes, special offers, and notification of special events. In every email, we provide you with the opportunity to opt out of our e-mail list, should you wish to do so.
Children
We do not solicit personal information from people known to be children.
Cookies Used on this Site
A "cookie" is a text file with a unique identifier that is placed on your hard disk by a Web site's server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by the Web site that issued the cookie to you. We do not use cookies to store anonymous information or to track personally identifiable information on this site unless you are a registered user. We use cookies only in the most limited manner, that is, to help our Web servers maintain your current session as you go from one page to another, and to keep track of your shopping cart contents.
Links from Our Site
Our site includes links to other Web sites. We do not control the privacy policies of the destination sites. Once you leave our servers (you can determine where you are by checking the URL in the location bar on your browser), use of any information you provide is governed by the privacy policy of the operator of the site you are visiting. That policy may differ from our policy.
If you cannot find the privacy policy of any of these sites via a link from the site's homepage, you should contact the manager of that site for more information. YBCA is not responsible for the privacy practices or the content of Web sites other than ybca.org
E-mail Submitted to Yerba Buena Center for the Arts
A YBCA employee will respond, as soon as possible, to e-mails sent via our Web site. Once we have responded to your request, your personal information will be deleted. We do not store nor share this information.
Unsubscribing From YBCA E-mail Lists
Visitors can remove themselves from our e-mail list at any time by clicking the Unsubscribe Link that is included in every email we send out.
You can also contact us via email if you wish to update your information or if you no longer wish to receive e-communications from us.
Please note that an order confirmation is sent via e-mail to all customers who make a purchase online, regardless of their subscription status.
Occasionally, we allow other select not-for-profit organizations to mail information, via post, to portions of our mailing lists. If you do not wish us to share your name and address information, please e-mail and ask to be placed on our "DO NOT TRADE" list.
Keeping Your Information Secure and Accurate
YBCA attempts to protect your information with appropriate security measures to guard against its loss, misuse, or alteration within reason. Accordingly, we use secure communications technologies whenever we transfer or receive certain types of sensitive information, such as financial data, and we restrict access to customer information to the use of authorized YBCA employees only.
You can help YBCA maintain the accuracy of your personal information by notifying us when you change your address, title, phone number, or e-mail address. Contact us via email if you wish to update your information or if you no longer wish to receive e-communications from us. Please include both your old and new contact information so that we can make the appropriate corrections.
YBCA would like to receive your comments or questions about this privacy policy. Please address comments or questions regarding our privacy practices to us via email.
YBCA may occasionally update this policy. Notice of revisions will be posted here.
Yerba Buena Center for the Arts
701 Mission Street
San Francisco, CA 94103
ealerts [at] ybca.org
tel 415.978.2700
tix 415.978.2787
fax 415.978.9635